Business Account Manager - Route to Market

Business Account Manager – Route to Market (RTM) for Food service

Responsible for defining and executing the RTM strategy to ensure optimal distribution, availability and profitability across all food service RTM customers (including Bidfood, Brakes & FSBG). This role will lead the development of partnerships, optimize supply chain solutions and drive commercial excellence to deliver sustainable growth.

• Net Sales & TGC – unlock new business in the Food service & Hospitality channel by direct contact or new incremental opportunities with existing RTM customers.
• Customer prioritization – develop a customer prioritization matrix to enable the team to focus on strategic and profitable end users.
• Tender process – define and implement best‑in‑class tender approach (in‑year and 3‑year view), working with cross‑functional teams to create sales tools enabling opportunities.
• Contact strategy – identify and own contact strategy in the channel, targeting prioritized customers and key prospects to drive long‑term engagement and build relationships.
• Customer relationship – agree an optimum and profitable full‑year plan with new business customers once they have agreed to work with us; drive JBP and terms optimisation, focusing on conditionality.
• Pipeline – review current pladis range, packs and formats to understand gaps within the portfolio, influencing and partnering with marketing to build a future pipeline fit for the channel.
• Range prioritization – define priority range, focusing on the most relevant and profitable SKUs for channel/customer.
• Project lead – deliver in‑year annual projects within the Food service & Hospitality channel or for the broader C&I channel.
• Forecast accuracy – meet business KPIs and own new business forecast accuracy.

• Commercial – extensive experience in a customer‑facing role in the Food service & Hospitality channel with strong commercial acumen to deliver towards the channel P&L (understanding drivers of product mix PPA).
• Relationship – relationship builder with a proven track record of growing new business through new customer engagement.
• Stakeholder management – ability to engage partners at all levels across the business.
• Planning – ability to identify growth opportunities through new business and plan long‑term pipeline, working autonomously or as part of a team toward business targets.
• Negotiation – proven track record of successfully navigating complex negotiations, difficult conversations and managing significant commercial strategic change.
• Can‑do attitude – positive, strong problem‑solving and solution‑orientated.
• Microsoft suite – excellent Excel, PowerPoint and presentation skills.

• Responsible for a team of five, including a Brakes account manager, Bidfood account manager, FSBG account manager and two sales executives.

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.