Outdoor Planning and Service Executive

Accepting applications until: 20 June 2026

As part of the Commercial Outdoor Operations team, you will work closely with sales and delivery operations to successfully book and deliver outdoor advertising campaigns and provide exceptional customer support to both external customers and internal partners. Your role focuses on efficiently managing customer orders, email communications, inventory information, and post‑campaign analytics.

• Support the national sales team by providing timely and accurate information for client discussions.
• Maintain professional and effective communication with customers and all stakeholders.
• Work closely with Commercial Operations, Finance and Fulfilment teams to ensure accurate campaign information and rapid issue resolution.
• Contribute to the implementation and improvement of initiatives within Commercial Operations.

• Respond to customer inquiries and requests promptly for thorough and efficient resolutions.
• Develop strong relationships with customers and proactively understand their needs.
• Provide inventory availability details for campaign bookings to sales and customers.
• Accurately input booking details and customer information into internal systems.
• Ensure all bookings meet customer requirements and provide comprehensive documentation for fulfilment.
• Deliver post‑campaign analysis to review and enhance performance.
• Advise customers and sales teams on delivery requirements and inventory availability.

• Respond to all customer and commercial emails within 2 hours to ensure timely communication.
• Resolve customer and commercial requests within an average of 3.5 email exchanges.
• Manage an average of 30 emails per day while maintaining quality responses.
• Maintain a 3+ star rating in customer satisfaction.
• Achieve a minimum of 95% accuracy in order processing.
• Ensure bookings are correctly paired with purchase orders for accurate invoicing and timely payments.

• Think Big – opportunity to learn something new every day.
• Own it – live campaigns provide a real sense of pride.
• Keep it Simple – focus on the end goal and get things done.
• Better Together – collaborate with Commercial sales to drive success.

• Gain a comprehensive understanding of campaign planning and booking systems.
• Develop a clear understanding of the campaign delivery cycle.
• Acquire in‑depth knowledge of Global's products and inventory.
• Demonstrate the ability to manage calls and emails confidently.
• Contribute to a culture of cohesion, collaboration, and continuous improvement.

• Excellent interpersonal and organisational skills.
• Proactive attitude and solutions‑driven mindset.
• Accuracy and attention to detail; willingness to get the job done.
• Ability to work under pressure and to tight time scales.
• Excellent communication skills and confident dealing with people.
• Prioritisation and ability to work with minimal direction.
• Customer‑focused with great customer service skills.
• Computer literacy with good Excel knowledge.
• Ability to learn new systems quickly; flexible and adaptable to a fast‑paced, changing environment.
• Working collaboratively with colleagues to achieve goals.
• Minimum office attendance of three days per week.