Customer Success Executive

Customer Success Executive

At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff. As our next Customer Success Executive, you’ll help us grow that impact by connecting with trades and showing the value of joining Checkatrade, building stronger businesses and stronger homes across the UK.

• Engaging potential customers and converting leads into Checkatrade members.
• Using solution‑based selling to show how we support trade businesses to grow.
• Handling objections with confidence and closing with clarity.
• Keeping Salesforce data tidy, accurate and up to date.
• Working with other teams to share insight, learn fast, and keep smashing targets.

• Proven experience in a sales role, with a strong track record of hitting targets.
• A confident communicator who’s not afraid to pick up the phone and make things happen.
• Resilience, drive, and a hunger to exceed expectations.
• Solid objection‑handling and negotiation skills.
• A proactive, self‑motivated mindset and a knack for spotting opportunities.
• Experience using Salesforce or a similar CRM to manage your pipeline.

• Competitive salary + uncapped commission structure
• Health, well‑being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave and much more!

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Associate Manager, Cross Sales & Head of Cross Sales
• 2nd stage interview with VP of Sales

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place you’ll thrive, we’d love to hear from you, even if you don’t tick every single box.