Mercedes-Benz Parts Telesales Advisor

About the role

Sytner Group is looking for a motivated and committed Parts Telesales Advisor to join our team at Sytner Trade Parts Centre.

As a Sytner Parts Telesales Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers (Inbound and outbound). You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

The successful candidate will have a proven track record within the motor industry in regards to parts knowledge and customer service skills.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer‑facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

We are committed to creating an equitable working environment where we value and respect every individual's unique contribution and support our colleagues to thrive and achieve their full potential. As part of our commitment to diversity and inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please read more.