Sales Operations Coordinator

Requirements

• Experience of providing administration support to a sales team and understanding of all sales processes in place
• Ability to manage situations and people involved within these
• Ability to prioritise tasks with company processes
• Excellent communication skills required
• Good working knowledge of Excel, Word, Adobe and PowerPoint is essential
• Well organised and self-motivated team player
• Effective communication skills and an excellent telephone manner
• Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
• A strong attention to detail and a task finisher

• Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
• Create Order Forms and SD’s on behalf of ACM – via forecast
• Amending of pre-signed Order Forms on behalf of ACM’s
• Supply account information from OSS
• Ensure all supporting Order Documentation is correct and completed
• Processing Sales Orders
• Track all orders through the system ensuring that escalated orders are prioritised accordingly
• Coaching and training Sales teams on understanding and following process
• Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
• Ensure any errors are swiftly dealt with and corrected
• Ensure Orders are sold in line with the Sales Engagement Rules
• Managing intercompany orders across the Exponential-e group
• Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
• Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database
• Liaising with different areas in the business and customers
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member