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Sales Operations & Customer Service Executive - DACH

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: TRP RECRUITMENT
Full Time position
Listed on 2026-06-24
Job specializations:
  • Sales
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Business
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 40000 GBP Yearly GBP 40000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Overview

A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region.

You must have B2B experience.

Responsibilities
  • Produce and manage order books, ensuring accuracy and alignment with customer needs and business targets.
  • Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
  • Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
  • Analyse order books, communicate challenges to customers and sales, and support order allocation.
  • Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
  • Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
Qualifications
  • Fluent in German (Essential)
  • Excellent working knowledge of Microsoft Office, in particular, Excel
  • STYLEman experience is desirable, but not essential
  • Excellent communication and organisational skills
  • Passionate about customer service
  • An eye for detail
  • Excellent verbal and written communication skills
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