Senior Account Manager - Amazon

About the Position

We have an amazing opportunity available for a passionate and experienced eCommerce individual to make a difference at Kraft Heinz on a 12‑Month Maternity Cover fixed‑term contract. The Amazon position lies within the UK eCommerce team. You’ll be working in a high performing team, alongside peers always trying to reach the next level. You are passionate about building brands in the digital world, you know how to win the online shopper and grow the business with online customers and specifically with Amazon.

Get ready for a lot of exposure to internal and external stakeholders. Growing our business in partnership with Amazon will be your main responsibility and you will also manage an account executive supporting the entire e‑commerce team.

In brief, you will be responsible for the following:

• Own the Amazon P&L across Amazon core and fresh
• Leading JBP conversations and accelerate our existing business with Amazon to drive profitable and sustainable growth and building a strong partnership
• Build a long‑term strategy to drive our business using data and insights and drive more visibility for our products and strategically select the right range for each Amazon channel, ensuring that we have the right SKU mix for each channel
• Partner with our Global e‑commerce team to share best practices and build into the zone strategy for Amazon
• Manage one direct report looking after our Direct‑to‑Consumer business

• Bachelor’s/Master’s degree
• Experience working with Amazon or other large e‑commerce customer/channel
• Strong customer relationship management skills and ability to manage complexity across multiple departmental functions and channels
• Great analytical skills and ability to turn data into actions
• Commercially and financially astute and able to make commercial decisions based on judgement, often under significant time pressure
• Strong creative thinking, and ability to test and learn fast

• Communication skills – Excellent communication skills to engage with senior management and other stakeholders.
• Commercial sense – Seeking opportunities to expand business and deliver savings while consistently exceeding targets.
• Result‑driven – Focused on overall company success, not just personal results.
• Empathy – Listens to customers, understands their needs, and creates commercial chances to optimise the customer experience.

• Ambitious employer with an industry‑recognised career development pathway
• Meritocratic, pay‑for‑performance approach
• Collaborative office culture that celebrates good food and good times with regular events and socials
• Active network of Business Resource Groups promoted by leadership to support an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family‑friendly: market‑leading parental leave benefits and sponsored nursery scheme
• Employee discount on Heinz products

• Private medical cover & Digital GP
• Comprehensive life assurance & group income protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm AppA variety of amazing sports teams & clubs
• 3 volunteering days per year (e.g., Soup Kitchen, Magic Breakfast)

As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.

Location(s):
London – The Shard

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.