Sales Coordinator

Location: South East London

Sales Co-Ordinator required for my well establsiehd client based in Coalville, on a full time basis Reporting to the Senior Sales Executive and Head of Sales, the Sales Co-Ordinator role is a varied role. Whilst supervising a team of 2 Sales Administrators / Advisors and an Internal Sales Representative, the Sales Co-Ordinator will be working Monday to Friday, 8am to 5pm.

In the absence of the Senior Sales Executive, the Sales Co-Ordinator will report to the Head of Sales. The Sales Co-Ordinator will play an integral part in the co-ordination, supervision and development of a small team, whilst being responsible for upselling, identifying new sales opportunities and forging excellent internal cross-departmental relationships.

Key Responsibilities:

Effective team supervision as aforementioned, ensuring all team members are focussed, and deliver on an ongoing basis on all Key Performance Indicators (KPIs). Ensuring effective reporting of sales performance figures, KPIs and so forth on a weekly basis. Resolving customer queries and / or complaints in a professional, timely manner, whilst reporting back to the Senior Sales Executive and Head of Sales, respectively.

Looking to upsell at every opportunity. Ensuring respective sales SLAs are adhered to at all times Ensuring full product knowledge at all times, whilst imparting this knowledge to clients,, team members and all other relative parties in a simple, yet effective manner Ensuring attendance at all relative meetings as required and requested by the Senior Sales Executive and Head of Sales, respectively Forging excellent working relationships with the Sales Executives Facilitating the execution of the Companys Sales strategy The effective use of all internal Sales systems, such as Salesforce Overseeing the effective supervision and development of Sales Administrators / Advisors whilst ensuring all relative training records are maintained and updated at all times Cross-departmental engagement, whilst working closely with all relevant stakeholders in a professional manner Escalating any concerns and / or queries to the Senior Sales Executive and Head of Sales as required Exploring new ways of fee generation, and agreeing these with the Senior Sales Executive and Head of Sales, respectively Suggesting avenues for process improvement to the Senior Sales Executive and Head of Sales Previous experience in a similar role is essential