Surgical Account Manager

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

The main purpose of the Surgical Account Manager role is to represent Alcon in Surgical Accounts planning & execution and acting as a single point of contact for both clinical & non-clinical customers in cataract departments. This is a fantastic opportunity to work with one of the world’s leading eye hospitals, one of Alcon’s key customers.

As a Surgical Account Manager, you will be responsible for achieving sales growth by ensuring strong customer relationships are built, pull-through of IOLs and cataract products, lead generation and identification for Alcon equipment, supporting stock management of other product categories, managing product availability issues and ensuring invoicing/contract follow up.

• Owner of total Alcon sales performance within the account.
• Key owner over sales and market share of Total Alcon IOL portfolio
• Secondary monitoring and support of Consumables availability and consumption
• Equipment lead initiation supported by product experts
• To derive insight and intelligence from the current customer environment and transform this understanding into successful commercial execution
• To provide end-to-end customer support for cataract customers, helping coordinate specialist roles activities & plans (market access, advanced technologies, corporate accounts, etc.)
• Map decision making process and key stakeholders in order to inform and implement the business plan
• Build good relationships with key stakeholders, representing Alcon
• Align with customers using a consultative sales approach to match Alcon products and services with customer & patient needs
• Play an active role in “bottom-up” demand generation following up with contract negotiations
• Prepare & negotiate quotes with customer
• Liaise with expert roles in case of more in-depth technical/clinical knowledge of a certain product is required to generate demand and/or implement solutions
• Initiate and drive local events that serve customer´s needs
• Follow & report on competitor activities
• Convert from competition with value-based selling (involving product experts for particular product categories)

• Sales experience in a Theatre environment
• Consultative selling experience in B2B industries (ideally, high-end Med Dev)
• Ideally Ophthalmology experience but not essential
• Customer facing role interacting with medical & non-medical staff
• Cross-functional and matrix working
• Utilization of budget impact models and demonstrating value concepts
• Strong business and selling acumen
• Excellent communication and negotiation skills, both technically and interpersonally
• Strong problem-solving skills
• General understanding of surgical techniques and anatomy, physiology, pathology, and optics

• Manage your own workload and schedule while hitting your set targets
• Collaborate with teammates to share best practices and learnings as work evolves
• See your career like never before with focused growth and development opportunities

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.