Supervisor Bond

The Selling Supervisor embodies sales excellence, demonstrating strong personal sales performance and expert product knowledge. He/ she champions team development and sales success, by providing ongoing mentorship to Client Advisors: this includes fostering a positive work environment, where team members feel empowered to achieve individual and collective goals. This is a full time role reporting to the Store Manager.

Lead Sales team

• Drive store sales by setting an example in personal client engagement, selling techniques, and closing sales.
• Model high-performance behaviors to inspire and guide junior Client Advisors.

Maintain Product Expertise

• Maintain expert-level knowledge of product lines including features, benefits, pricing, availability, care services, etc.
• Mentor junior Client Advisors, sharing expertise on products, client service skills, and company protocols.
• Contribute to training initiatives aimed at enhancing team performance.

Support Operations

• Assist Deputy and Store Manager with operational duties as needed such as stock management or organizing staff schedules.

Deliver an Exceptional Selling Experience

• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

• Exemplarity
• Relationship Building
• Priority Management Influence
• Impact Driven
• Client-centric
• Interpersonal Savviness
• Client Relationship Development
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Able to work in a fast-paced and target-oriented environment
• Product Knowledge
• Business Development
• Tech Savvy, including familiarity with CRM systems