YSL Make-Up Artist, Harrods

Who we are looking for

• Makeup Enthusiast:
  You’re passionate about all things makeup and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the perfect products that empower them.
• Connection Creator:
  You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routine that expresses who they are.
• Trendsetter:
  Being active on social media, you’re always on top of the latest skincare and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• Go-Getter:
  You’re driven, ambitious and love a challenge. You’re excited to create innovative in‑store experiences and achieve amazing results.
• YSL Ambassador:
  You’re a true believer in the YSL Beauty mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

• Creating Engaging Makeup Experiences:
  Design and execute innovative, engaging makeup events and animations that drive customer interest and excitement for YSL Beauty.
• Team Makeup Leadership:
  Provide expert coaching and guidance to team members on all aspects of makeup, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalised Makeup Consultations:
  Serve as the go‑to makeup expert for customers, offering personalized recommendations and tailored makeup solutions to address individual needs and concerns.

• Delivering the YSL Beauty
  
  Experience:
  
  Consistently execute the YSL service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling:
  Confidently demonstrate products, immerse customers into YSL’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence:
  Act as a YSL Ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend‑Forward:
  Maintain a strong understanding of the latest skincare, makeup, and wellness trends to provide expert advice and personalised recommendations.

• Achieving Sales Targets:
  Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:
  Proactively build authentic relationships with customers, both in‑store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and
  
  Activities:
  
  Inform new and existing customers about upcoming in‑store events, promotions, and brand activations.
• Brand Advocacy:
  Passionately represent YSL Beauty and share your expertise on internal and external social media platforms, adhering to company guidelines.

• Teamwork and Training:
  Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities:
  Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
• Maintaining Counter Standards:
  Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

• Comprehensive Onboarding:
  Dynamic blend of in‑person and online modules during the first three months covering brands and culture.
• Continuous Learning:
  Ongoing training and mentorship to develop expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand
  
  Experience:
  
  Training induction at the head office to deepen understanding of brands and values.
• Exclusive Product Previews:
  Hands‑on access to the latest products at regular training events.
• On‑Demand Learning Resources:
  Internal platform for self‑directed learning.
• Career Growth Opportunities:
  Collaboration with managers to chart career path and unlock full potential within L’Oréal Luxe.

• Competitive…