Account Manager; Italian Speaker

Responsibilities

• Monotype is seeking a driven and results-oriented Key Account Manager to join our growing EMEA Sales team
• In this role, you’ll own a portfolio of existing enterprise clients—building deep relationships, driving adoption, and identifying new revenue opportunities that help brands unlock the full potential of Monotype’s creative and technology solutions
• Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets of 90%+
• Develop and execute strategic account plans to uncover opportunities, increase adoption, and drive revenue growth
• Identify, qualify, and close upsell and cross-sell opportunities by understanding client challenges and aligning Monotype’s solutions to their business objectives
• Act as a trusted partner and advisor—building credibility through product expertise, industry insight, and a consultative approach
• Lead client conversations end-to-end, including renewals, negotiations, and expansion discussions across key business functions
• Collaborate closely with marketing, product, and customer support teams to ensure seamless delivery and maximum client value
• Track performance and pipeline through CRM tools, maintaining accurate forecasting and data-driven decision-making
• Stay informed on market trends and competitive activity to proactively position Monotype’s solutions and identify whitespace opportunities
• Represent the voice of the customer internally, sharing insights that drive product innovation and go‑to‑market strategies

• Self‑starter with strong business acumen, passion for helping clients succeed, and track record of growing accounts through consultative selling.
• Autonomy to lead strategic conversations, identify opportunities for expansion, and deliver measurable results within some of the world’s most recognized brands.
• Ability to travel domestically up to 25% annually.
• Proactive, entrepreneurial mindset with exceptional organization and follow‑through.
• Excellent communication, negotiation, and presentation skills, with ability to engage senior‑level decision‑makers across creative, marketing, and procurement teams.
• Hunter mentality within a farmer role—you’re as passionate about nurturing relationships as driving new revenue.
• Bachelor’s degree in business or related field.
• Demonstrated success in meeting or (preferably) exceeding sales and retention goals.
• Understanding of CRM technology required, experience with Salesforce preferred.
• Familiarity with AI‑powered sales tools (e.g., prospecting, forecasting) and interest in applying AI to improve sales performance and customer engagement.
• 4–7 years proven experience in account management, sales, or customer growth within SaaS, digital media, or technology environments.
• Fluent in English and Italian.
• Strong abilities in prospecting, planning, and implementing account and territory management strategies.

• Extensive development and training offerings
• Highly engaged Events Committee to keep work enjoyable
• Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Flexible work arrangements and unlimited vacation and sick time