Strategic Account Manager, EMEA

Strategic Account Manager

We are seeking a Strategic Account Manager to join our EMEA AM Team. In this role, you will lead the business relationship and customer journey for a portfolio of strategic and high‑profile customers. You will be responsible for building long‑term relationships through the creation of collaborative opportunities that embed Sedex as a critical business partner, driving shared value and profitability over the long term.

• Define and develop the customer retention and growth strategy.
• Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
• Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.
• Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.
• Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.
• Proactively explore up‑sell opportunities throughout your customer base and deliver against revenue KPIs.
• Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.
• Take overall ownership of every opportunity won, working closely and collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
• Manage customer renewals and contract negotiations in accordance with internal governance and processes.
• Promote and embed new tools and services across your customer base.
• Manage multiple stakeholders, ensuring that you expose customers to key business experts to share insights, industry challenges and future plans.

• 5+ years’ experience in an account management or sales role.
• Results driven, target focussed and able to prove experience of growing accounts.
• Driven to work in a fast‑paced, ambiguous, ever‑changing start‑up environment, and can organise & prioritise your work independently.
• Experience in managing a full sales cycle successfully and meeting or exceeding annual targets.
• Experience in creating and strengthening customer and internal relationships, including managing executive relationships with enterprise and strategic accounts.
• Innovative and creative in finding solutions that will exceed customer expectations.
• Critical and creative thinking, with the ability to be agile in an ever‑changing environment.
• Practical experience of analysing and improving processes that involve both internal and external parties.
• Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.
• Excellent information gathering and verbal/written presentation skills as well as meticulous attention to detail.
• Knowledge of Salesforce, Microsoft Office and ideally Gainsight.
• Knowledge of procurement systems, Responsible Sourcing and SaaS is an asset but not mandatory.
• Proven track record of taking ownership, meeting targets and driving results.