PRADA Client Advisor MRTW, Selfridges

JOB PURPOSE

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the brand philosophy and values to the final clients, guiding them into the world of Prada.

You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to customer needs for both in‑store and e‑commerce channels.

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance with the client journey ceremony.
• Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
• Capture customer data into the company CRM to connect with the client, maintain and develop relationships to offer a personalized approach and future opportunities.
• Embrace and promote the omni‑channel mindset.
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and provide advice.
• Take ownership of resolving client complaints, liaising with the line manager and client service team when necessary.
• Operate with the highest level of care and respect for the products.
• Utilize company digital tools actively to offer a complete and integrated luxury experience.
• Host and conduct customer appointments either in person or leveraging technology to do virtual meetings.
• Work in synergy with the back‑of‑house, participating in the daily operations of the store and maintaining an organized stock room.
• Act in compliance with company procedures on operational guidelines and stock procedures, security, cash activity, inventory, logistics, and all main reporting activities requested by head office, ensuring that company policies and procedures are proactively executed.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long‑lasting relationship with clients.
• Being able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Fluency in English.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.