Associate Account Manager; Hotel Partners - FTC

Overview

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

The Associate Market Manager’s primary responsibility in their assigned territory is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive and competitive) for Expedia’s global customer base.

In doing so, Associate Market Managers will also continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

• Build and progressively expand their portfolio of local hotel partners by introducing prospective high-potential partners to Expedia’s global value proposition and facilitating their onboarding process

• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)

• Ensure that their partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion

• Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs

• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of tools and insights, including:

• Unique market insights (partner reports, competitive data, key performance drivers)

• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)

• Marketing and merchandising opportunities

• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities

• Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)

• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership

• Other reasonable duties, as assigned

This role focuses on the core of the Market Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breadth of global traveler’s demand.

• Bachelor’s Degree, major in tourism or hospitality a plus but not required

• 1-2 years’ experience, some account management experience preferred

• Travel will be required for market visits

• Organization, prioritisation and time management skills, rigor, attention to details, with the ability to multi-task effectively and prioritize work with a focus on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by leadership team

• Proven follow-up/persistence when facing challenging situations

• Sincere relationship builder; earns the confidence of others; collaborative…