Medical Business Relationship Manager

Job Title: Medical Business Relationship Manager

Reporting to: Director of Sales

Role: Full time

Loveday & Co offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the only private member’s club of senior care in London.

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care with world‑class hospitality to create an unrivalled culture of uncompromising excellence in everything we do.

Based on the success of our award‑winning first home in Chelsea, we are expanding across London and the Home Countries with innovative new services for seniors. Loveday will also open its first Health, Wellness and Rehabilitation retreat in 2025.

We are seeking a dynamic and results‑driven Medical Business Relationship Manager to lead our medical sales within central London and the expansion of our new Health, Wellness and Rehabilitation retreat.

This role is pivotal in launching a new arm to the Loveday organisation while ensuring continuous engagement with referrers, clinicians, and key stakeholders to maintain our central London recovery success.

The successful candidate will promote the Loveday brand to drive recovery revenue and work alongside the sales and operations teams to achieve the highest standards of professional partnerships and member experience.

This is an opportunity to shape and launch an innovative health and wellness retreat proposition in a mission‑driven environment to make a real impact in senior care and rehabilitation.

The role requires a passionate individual with expertise in medical healthcare sales, relationship management, and event coordination, who can champion the benefits of our new rehabilitation offering while partnering with other expertise within the organisation with enthusiasm and strategic insight.

• Develop and execute a business development strategy to drive referrals for the new brand.
• Maintain relationships with London‑based referrers to drive revenue to London residences while promoting the new rehab offering.
• Engage with referrers, hospitals, and clinicians positioning Loveday as the experts in senior care and creating interest and excitement of the new rehab brand.
• Ensure smooth transition for new move‑ins by coordinating with the sales, operations and care teams.

• Organise and lead events in partnership with the residences sales team to showcase our services and highlight the differentiating factors of our proposition.
• Collaborate with marketing to initiate campaigns that position our rehabilitation and health retreat services as the preferred choice.
• Represent the company at networking events, conferences and industry forums to drive awareness and referrals.

• Ensure the CRM is fully utilised to track and map BD outcomes and drive sales performance to meet and exceed occupancy and revenue targets.
• Achieve targets and key performance indicators.
• Monitor and analyse referral trends, adjusting strategies to optimise business development efforts.
• Report on key metrics, providing insight on market trends, challenges and opportunities.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the requirements of the role.

• Experience working in a fast‑paced environment with multiple professional stakeholders.
• Excellent communication skills with internal and external stakeholders.
• Driven by KPIs and targets.
• Proven business development, healthcare sales or rehabilitation sales experience.
• Strong knowledge of the senior care sector, rehabilitation services and medical sales.
• Experience in relationship management, stakeholder engagement, and referral pipeline development.
• Exceptional communication and presentation skills, with the ability to engage and influence decision makers.
• Proficiency in event planning, marketing and sales strategies to drive brand awareness.
• Ability to work independently, take initiative and drive results in a target‑driven environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Competitive salary.