Partnership Manager - Dining

Partnership Manager
- Dining (6-Month Contract)

Overview

As our Partnership Manager – Dining, you'll play a key role in growing and managing Ten's portfolio of restaurant and hospitality partnerships across key markets. You'll identify exciting new opportunities, negotiate exclusive member benefits and experiences, and build long-term relationships with leading restaurants, hospitality groups and dining brands. Working closely with colleagues across Proposition, Marketing, Client Services and Operations, you'll ensure our dining partnerships deliver exceptional value for both our members and our commercial partners.

This role is initially offered on a fixed-term contract. While not guaranteed, there may be the opportunity for the position to become permanent, subject to business requirements and individual performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Dining Partnership Development & Management

• Identify, develop and secure new partnerships with premium restaurants, hospitality groups and dining experience providers.
• Negotiate exclusive member offers, preferred access and unique dining experiences.
• Build strong, long-term relationships that deliver ongoing commercial value and exceptional member experiences.
• Regularly review the quality and performance of existing partnerships, identifying opportunities to strengthen or expand them.

Member & Client Value

• Ensure partnerships align with Ten's premium service standards and client expectations.
• Develop compelling dining benefits and experiences across priority markets.
• Use member feedback and market insights to continually improve the dining proposition.
• Work with internal teams to promote partner offers and maximise member engagement.

Market Insight & Commercial Awareness

• Stay up to date with dining, hospitality and luxury lifestyle trends.
• Monitor competitor activity and emerging opportunities within the market.
• Assess potential partnerships using commercial judgement, member demand and long‑term strategic value.
• Contribute fresh ideas that enhance Ten's dining proposition and support business growth.

Cross-Functional Collaboration

• Partner closely with Marketing, Client Services, CRM, Proposition and Operations to successfully launch and manage partnerships.
• Support client initiatives by providing partnership expertise and market insight.
• Share best practice across regions to continuously improve partnership quality and consistency.
• Represent Ten professionally with partners and internal stakeholders.

Performance Measurement & Optimisation

• Monitor partnership performance against agreed objectives and KPIs.
• Analyse engagement, commercial performance and member feedback to identify improvement opportunities.
• Produce regular updates on partnership activity, value delivered and future opportunities.
• Continuously refine partnership strategies to maximise member engagement and commercial success.

Requirements

Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, Commercial Management, or a related field, or equivalent professional experience.
• 5+ years' experience in partnership management, business development, account management, hospitality, luxury lifestyle, dining, travel, events, or other commercially focused roles.
• Experience developing partnerships with restaurants, hospitality groups, premium brands, or member-focused propositions is highly desirable.
• Proven ability to identify, negotiate, onboard and manage high‑quality commercial partnerships that deliver value for both customers and the business.
• Strong understanding of the dining, hospitality, luxury lifestyle or premium service sectors, with a genuine passion for creating exceptional customer experiences.
• Commercially minded, with the ability to evaluate partnership opportunities based on member value, commercial potential and long‑term business impact.
• Excellent relationship‑building, negotiation and stakeholder management skills, with confidence engaging senior internal and external stakeholders.
• Strong analytical and problem‑solving skills, with the ability to use data, market insights and customer feedback to inform decisions and optimise partnership performance.
• Highly…