Solutions Consultant

Sales at Dixa is a team sport. We go to market in Sales Pods: small, dedicated teams that own a territory end-to-end, from the first outbound touch to a signed contract, customer onboarding, and CSM handoff. Each Pod combines three specialist roles: a CX Growth Associate for pipeline generation, a CX Consultant for commercial execution, and a CX Architect (Solutions Consultant/ SC).

That last one is you.

As the CX Architect, you are the solution and onboarding specialist of your Pod. You work the same territory and the same accounts over time, from early discovery all the way through to a successful onboarding. That makes you the architect and CX expert across the full customer journey. When a customer meets you in their first demo, they'll still be working with you when they go live.

This continuity is one of the ways we win and is unique to us.

This is not a back-office solutions role. You'll be in front of prospects and customers constantly: demoing, scoping, running trials, handling the hard technical questions, and then delivering the solution you designed. You'll share one target with your Pod, and one definition of success.

In your day-to-day, you will:

• Lead solution scoping and define how Dixa solves each prospect's specific challenges
• Own and deliver product demonstrations tailored to your territory's use cases
• Lead proof-of-concept and trial processes
• Handle technical objections and security and compliance questions with confidence
• Lead customer onboarding through the hypercare period and execute the CX solution you proposed
• Facilitate your Pod's post-onboarding debriefs and feed the learnings back into how you discover, pitch, and design
• Bring product and market insight from your territory back into the business and serve as a key contributor to product development
• Share and sharpen your craft in the cross‑Pod CX Architect community of practice

Some deals need depth beyond the Pod, such as heavy integration work, enterprise security reviews, or strategic platform architecture. For those, you'll draw on our CX Solution Engineering team while remaining the primary technical relationship throughout.

• Solutions‑minded: you've spent 2+ years in a presales, solutions consulting, solutions engineering, or technical onboarding role in SaaS, ideally in CX, contact centre, or a related space. You love translating messy business problems into clean solution designs.
• Your background could be as an AE, Solutions or Customer Service
• A natural team‑player. We need people who believe in the fact that we win as a team and truly commit to a team‑structure
• Technically credible: you're comfortable with APIs, integrations, webhooks, and data flows. You can scope confidently, answer the hard questions, and you know when to bring in a specialist
• A finisher: you don't consider a deal done  take pride in delivering what you sold, and you know a great onboarding is the best sales asset a territory can have
• A commercial player with an owner's mindset: you share a target with your Pod, you contribute to account planning and forecasting, and you flex beyond your role when the team needs it
• Clear communicator: fluent in English, and equally at home with a Head of CX, a CTO, and a support agent

Please note:

the qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

• Competitive base salary + variable compensation and 5% pension on top
• 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging
• Private health insurance
• Daily In‑Office Lunch allowance (Deliveroo)
• Generous paid parental leave for work‑life balance