Senior Customer Account Portfolio Manager - IoT

About this role

We are seeking a Senior Customer Account Portfolio Manager to lead a significant portion of our business within a designated customer organisation or OpCo. This role owns end‑to‑end engagement—from sales through to delivery—while managing commercial performance, including P&L responsibility. The individual will cultivate trusted C‑Suite relationships, understand strategic customer priorities, and drive market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams that create long‑term value and sustainable growth over a 12–24 month horizon.

• Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships.
• Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market.
• Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders.
• Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence.
• Support the CAL in shaping the broader account direction and delivering strategic priorities.
• Implement account roadmaps and use them to expand the assigned book of business.
• Bring together service tower leaders to build cohesive teams that deliver measurable value for customers.
• Drive sales effectiveness, customer growth, and revenue delivery across the portfolio.
• Originate or support the development of deals and competitive RFP responses using commercially viable pathways.
• Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities.

• Experienced in managing strategic customer relationships, including sustained engagement at C‑Suite or equivalent decision‑making levels.
• Skilled in managing a portfolio spanning multiple customers or business areas.
• Proven ability to grow and expand existing engagements, identifying opportunities for value creation.
• Adept at uniting cross‑functional or distributed teams to achieve shared customer goals.
• Collaborative leader with strong influencing capabilities who is able to motivate and align multifunctional teams.
• Consulting experience is beneficial but not essential.

• Opportunity to lead a high‑impact portfolio with direct influence on customer strategy and commercial outcomes.
• Exposure to C‑Suite engagements and enterprise‑level decision‑making across global markets.
• The chance to partner with diverse service towers and shape integrated, cross‑functional delivery teams.
• Ability to directly drive growth, transformation, and customer value within a highly dynamic environment.
• A platform to enhance commercial, leadership, and client advisory capabilities.

• Advanced portfolio and commercial management, including P&L ownership.
• Strategic account planning and customer co‑creation methodologies.
• Enhanced stakeholder engagement at senior leadership levels.
• Cross‑functional leadership across multi‑disciplinary service towers.
• Sales excellence, competitive positioning, and market expansion strategies.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.