Dialler Manager

The Dialler Manager position in London, with Cactus Search, is a permanent role offering £35,000 to £50,000 annually. The role focuses on overseeing outbound campaign performance, dialler optimisation, and operational efficiency to maximise contact rates and meet commercial goals.

As a Dialler Manager you will collaborate with Sales Leadership, Operations and Data teams to drive continuous improvement across a high‑performing sales operation. Your responsibilities include managing and optimising outbound campaigns, ensuring dialler strategy supports revenue growth, advisor productivity and customer engagement, and using data to identify opportunities and provide actionable insights.

• Manage and optimise outbound dialler campaigns across multiple sales teams.
• Own the dialler strategy, including pacing, call allocation, routing and campaign set‑up.
• Monitor campaign performance, contact rates, conversion and advisor productivity.
• Analyse dialler data and provide actionable insights to Sales and Operations teams.
• Create and maintain performance reporting and dashboards.
• Support lead management, campaign uploads and data processes.
• Work closely with sales teams to improve contact strategies and maximise opportunities.
• Ensure campaigns remain compliant with regulatory requirements and internal policies.
• Troubleshoot dialler issues quickly to minimise operational disruption.
• Support forecasting, capacity planning and resource optimisation.
• Identify continuous improvement opportunities across dialler performance.
• Provide recommendations to improve efficiency, customer contact and commercial outcomes.

Required

• Previous experience managing outbound dialler activity within a contact centre or sales environment.
• Strong understanding of outbound sales operations.
• Experience optimising campaigns to improve productivity and conversion.
• Ability to interpret performance data and create meaningful insights.
• Strong Excel and reporting skills.
• Excellent organisational skills with strong attention to detail.
• A proactive approach with the ability to identify and resolve issues.
• Strong communication skills with the ability to work with Sales, Operations and technical teams.
• Experience working within a fast‑paced, target‑driven environment.

Desirable Experience

• Experience using Max Contact, Connex One, Genesys, Avaya or similar dialler platforms.
• Background within B2B sales, lead generation or high‑volume outbound environments.
• Experience managing multiple campaigns simultaneously.
• Knowledge of compliance requirements within outbound sales.
• Experience supporting forecasting and workforce planning activity.

• £33,000 - £50,000 OTE package.
• Performance‑related bonus scheme.
• Private medical insurance.
• Company pension and life insurance.
• Free on‑site parking.
• Modern working environment.
• Team incentives and company events.
• Career progression opportunities within a growing organisation.
• Supportive and collaborative culture.

Join a fast‑growing organisation where you can own outbound campaign performance, drive dialler optimisation and contribute to a high‑impact sales function while enjoying competitive remuneration and a comprehensive benefits package.