Account Manager

FINE+RARE is a global, technology-driven marketplace redefining the fine wine and spirits industry. Our proprietary platform integrates e-commerce, portfolio management, and logistics to enhance customer engagement, optimise liquidity, and streamline transactions. Operating across the U.S., UK, Europe, and Asia, we combine data-led insights, deep industry relationships, and a multi-channel approach spanning account management, digital platforms, auctions, and events.

As one of the world’s largest fine wine and spirits asset managers, overseeing $750m+ in client assets, we provide collectors and investors with unrivalled access to the world’s rarest bottles and sophisticated portfolio solutions.

The Account Manager is responsible for building, managing, and growing a portfolio of private clients through a highly personalised, commercially driven, and service-led approach aligned with the FINE+RARE brand.

Working within a relationship-led private client model, the role focuses on delivering exceptional client experience, developing long-term client value, and driving revenue growth through structured engagement, access to extraordinary wines through F+R’s marketplace and direct channels.

As a trusted advisor, you will guide clients across collecting, drinking, cellar development, and key decisions on their portfolio, while proactively identifying opportunities to deepen engagement and increase activity across F+R’s Buy-Store-Sell services.

The role requires strong relationship management, commercial judgement, organisation, and a passion for fine wine and spirits, alongside a disciplined and data-led approach to client development and business growth.

This role can be based in London, Manchester or Edinburgh.

• Build, manage and grow long-term relationships with private clients through consistent communication, tailored advice and exceptional service.
• Drive client acquisition, retention, and development through proactive engagement and relationship management.
• Deliver targeted offers, sourcing opportunities, and commercial initiatives aligned with client interests, buying behaviour and objectives.
• Act as a trusted advisor across collecting, cellar development, drinking, and broader client goals.
• Maintain structured client engagement plans using CRM systems, sales data, and reporting tools.
• Support commercial planning by assessing product opportunities, client demand, and market conditions.
• Ensure accurate and timely communication regarding offers, orders, fulfilment, and account activity.
• Contribute to events, tastings, and client experiences to strengthen engagement and generate revenue.
• Collaborate with operations, logistics, finance, and marketing to deliver a seamless client experience.
• Continuously develop product knowledge, market understanding, and commercial expertise across fine wine and spirits.

• Proven success in a relationship-led sales environment, ideally within fine wine, luxury, hospitality or private client sectors.
• Strong commercial awareness with the ability to grow client value and identify revenue opportunities, and translate client insight into action
• Excellent communication and relationship-building skills with a professional and service-driven approach.
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM and reporting tools;
  Hub Spot experience advantageous.
• Passion for fine wine and spirits with strong product curiosity and market interest.
• WSET Level 3 or higher preferred (or currently studying towards).
• Ambitious, collaborative, and motivated by delivering exceptional client outcomes alongside commercial performance.