Senior Strategic Account Manager

At Trevi Pay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, Trevi Pay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, Trevi Pay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. Trevi Pay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

The Senior Strategic Account Manager is part of a Global Account Management team and reports into local Account Management leadership. The role of the Senior Strategic Account Manager is to develop, maintain and grow existing client relationships; lead strategic planning efforts; and meet or exceed revenue and profitability objectives for each program under their care, across multiple territories. The Senior Strategic Account Manager serves as the strategic lead for their programs, becoming deeply familiar with each client and the industry in which it operates, and acting as the primary liaison between the client and Trevi Pay while building strong internal relationships across departments.

This is a senior role with a high degree of autonomy: the Senior Strategic Account Manager is expected to work independently and proactively, take ownership of their programs end-to-end, and execute the duties outlined below with limited guidance and minimal oversight, while maintaining transparency and visibility with leadership. The Senior Strategic Manager will also support and mentor less experienced Account Management team members.

• Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
• Master and maintain deep knowledge of each client’s competitive landscape, including understanding of the client’s addressable, serviceable and target markets
• Analyze market trends and translate them into tangible business outcomes
• Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
• Identify and map the customer business and gain insight on value, addressing the customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements and expectations
• Actively listen (internally and externally) beyond solution needs and openly address conflict
• Ensure alignment of the team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
• Manage a client “relationship tree,” ensuring that relationships are maintained with at least three contacts on the client side at all times, and that no fewer than three Trevi Pay representatives have relationships within the client organization(s)
• Maintain a cadence of business reviews (virtual or in person), the purpose of which will be:
  • Monitor and maintain the working relationship between Trevi Pay and the client
  • Review Trevi Pay’s and the client’s performance of contractual obligations
  • Discuss the development/evolution of products and services
  • Maintain a program of continuous improvement
  • Discuss additional enhancements, rollouts, expansion opportunities, etc.
  • Understand the client’s growth initiatives and how Trevi Pay can support those
  • Define plans to address strategic action items and measure success
• Develop and sustain trustworthy business and personal relationships at all levels of the customer’s and Trevi Pay’s organization

• Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast
• Derive Strategic Account Plans from the client’s Go-to-Market / commercial strategies
• Maintain a multi-year strategic plan for client retention and growth; ensure alignment and exposure with Trevi Pay leadership to execute
• Work with…