Key Account Manager

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with headquarters in London, we have more than 2,500 employees located across six continents serving over 120 markets.

This is not a typical account management role. This is a high impact, high‑velocity commercial position at the heart of Planet’s enterprise growth. As a Key Account Manager, you will take ownership of some of Planet’s largest global blue‑chip clients across EMEA. You will act as a strategic growth partner, driving revenue, deepening relationships, and transforming how your clients leverage payments and tax‑free solutions as true revenue‑generating engines.

If you thrive in a fast‑paced, relationship‑led sales environment and want to make a measurable impact with some of the world’s most recognised brands, this is the role for you.

• Own and grow strategic enterprise accounts, managing a portfolio of high‑value global clients across EMEA.
• Drive commercial growth by identifying, shaping, and closing expansion opportunities across payments and tax‑free solutions.
• Turn payments into profit centres, helping clients evolve payments and tax‑free from operational necessities into key drivers of revenue, conversion, and customer experience.
• Build deep trusted relationships, engaging senior stakeholders and becoming a strategic partner to your clients.
• Lead account strategy by developing and executing growth plans that align client ambition with Planet’s commercial capabilities.
• Unlock cross‑sell opportunities by connecting payment solutions, tax‑free, and value‑added services to maximise client revenue potential.
• Navigate complexity with confidence by orchestrating internal teams across product, delivery, and support for seamless execution.
• Stay ahead of industry trends, bringing insight into payments, retail innovation, and international shopper behaviour.

• Proven success in enterprise sales or key account management, managing large complex clients.
• Strong payments industry knowledge such as acquiring, omni‑channel payments, FX, or tax‑free shopping solutions.
• A track record of driving commercial growth through payments and value‑added services.
• Ability to position payments and tax‑free as strategic revenue drivers, not just cost centres.
• Exceptional relationship‑building and influencing skills, including at executive level.
• High energy and resilience, thrives in a fast‑paced, performance‑driven environment.
• Strategic thinker with strong execution focus.
• Experience working across EMEA markets is highly desirable.

Planet is an equal‑opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow an individual to perform the essential functions of this role successfully.

Planet provides integrated software, payment and technology solutions for its customers in the hospitality and retail sectors worldwide via a network of global financial services partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents, we serve customers in over 120 markets.