Account Manager; Slick

Account Manager

We currently have an exciting opportunity for an Account Manager at Slick, a Day Smart company, combining sales and education. You will support customers as they become active users, build long‑term relationships, and help them explore the product to maximize value.

Our safety notice: any legitimate communication regarding your application will come from an official Day Smart email address ending in or directly through our Applicant Tracking System.

• Base salary £25‑35k with OTE additional £13k (pay varies by experience, education, certifications, internal equity, etc.)

• Once a month to London office for Commercial Meetings
• Quarterly to London office for Quarterly Business Review

• Relationships: Build trust and position yourself as a business and industry expert.
• Training & retention: Deliver onboarding and training to maximize value; drive retention.
• Existing Features & Usage: Understand client goals, educate, and drive adoption of current features.
• New Features: Promote awareness and train customers on new roadmap launches.
• Payment Sales: Upsell POS payments to current customers.
• Churn management: Proactively identify at‑risk accounts, minimize churn through training and support; forward feature needs to Product Team.
• Product expert: Master product features, articulate benefits, build case studies, and explain business value.
• Salon expert: Understand market trends and advise salons on growth with Slick.
• Voice of the customer: Represent customers in product discussions; understand wants and why.
• Teamwork: Collaborate with Support, Management, and Product to improve offerings.

• Lead measures: Number of calls / meetings
• Lag measures: Engagement of new customers, Net New Payments GMV, Churn
• Quality of Admin: Quality of data in CRM

• Account Management: Experience managing customers in‑person or over the phone; build rapport and trust.
• Education & training: Deliver training sessions; walk users through products.
• Industry: Preferably hair & beauty industry experience; passion for industry trends; highly motivated.
• Product passion: Get to know our product, confident in selling benefits; training provided.
• Analytical: Use data to analyze opportunities and risks.

• Gift of the gab: Articulate speaker, handle objections, open opportunities.
• Customer‑focus: Extra mile to support customers.
• Outbound Confidence: Comfortable making outbound calls; 80% time on salon calls.
• Resilience: Handle rejections and pursue leads.
• Hustle: Get things done, core value.
• Fun: Enjoy the creative, dynamic industry.

• Competitive salary and benefits
• Open PTO and generous paid holiday schedule
• Supportive environment with flexible work (remote, in‑office, hybrid)
• Opportunity to shape company, product, and strategy; be part of an awesome team.

This is a UK‑based position offering fully remote, on‑site, or hybrid work. For those working in‑person, we have an office space in London.

Day Smart is committed to creating a diverse employee environment and is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.