Senior Client Advisor, RTW

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA
• Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities
• Embrace and promote the Omni Channel mindset
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary
• Operate with the highest level of care and respect for the Products
• Utilize Company digital tools actively to offer a complete and integrated luxury experience
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience

• Similar experience within a luxury or premium brand
• Understanding of luxury customer service
• Experience in building a long-lasting relationship with clients
• Being able to work in a team as well as alone
• Excellent communication and interpersonal skills
• Fluency in English

Demonstrates expertise in luxury customer service and relationship building, with a strong focus on exceeding sales targets and KPIs. Proficient in utilizing digital tools and CRM systems to enhance customer experiences and maintain operational excellence.