Head of Sales – Success

• Build, coach and manage a high-performing frontline team across sales, onboarding and customer success.
• Create and execute the UK law firm acquisition plan – with clear targets for pipeline, conversion, activation and paying firm growth.
• Personally lead important early sales conversations and strategic firm relationships.
• Build a repeatable sales process that converts suitable firms into active, paying customers.
• Develop clear customer journeys from initial interest through to activation, retention and account growth.
• Build practical playbooks, reporting, dashboards and operating rhythms for the UK team.
• Provide market feedback and commercial insight to help shape pricing, product priorities and the UK growth strategy.

• Experience leading Sales, Customer Success, Account Management or a combined revenue function.
• A strong track record of winning B2B customers and growing commercial relationships over time.
• Experience recruiting, managing and coaching frontline teams.
• Experience building a new market, team, territory or go-to-market function.
• Strong commercial judgement, forecasting skills and comfort working with targets and data.
• Experience building sales processes, customer journeys, playbooks and reporting.

Demonstrates expertise in building and managing high-performing sales and customer success teams, with a focus on developing effective sales processes and customer journeys. Proven ability to drive B2B customer acquisition and growth through strategic relationship management and data-driven decision-making.

• Reporting Dashboards
• Playbooks