Principal Customer Success Manager England

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Veracode is seeking a strategic, customer-focused Principal Customer Success Manager to lead relationships with our largest enterprise customers. This role serves as a trusted advisor to executive stakeholders, driving customer adoption, business value, retention, and growth. The Principal CSM partners cross-functionally with Sales, Product, Engineering, Professional Services, and Support to ensure customers achieve successful security outcomes and maximize their investment in Veracode.

• Manage a portfolio of strategic enterprise accounts and build trusted executive relationships.
• Drive customer adoption, value realization, renewals, and expansion opportunities.
• Develop strategic account and success plans aligned to customer business objectives.
• Lead executive business reviews and serve as the primary customer advocate.
• Advise customers on application security, Dev Sec Ops , and Secure SDLC best practices.
• Partner with internal teams to resolve complex issues and improve the customer experience.
• Influence product strategy by sharing customer insights and market feedback.
• Mentor Customer Success team members and contribute to organizational best practices.

• 10+ years of Customer Success, Technical Account Management, Consulting, or Enterprise Account Management experience.
• Proven success managing large enterprise or Fortune 1000 customer relationships.
• Experience partnering with executive stakeholders, including CIOs, CISOs, and engineering leaders.
• Demonstrated ability to drive customer retention, adoption, renewals, and account growth.
• Knowledge of SaaS, cybersecurity, Application Security, Dev Sec Ops , or Secure SDLC.
• Strong executive communication, strategic planning, and cross-functional leadership skills.
• Bachelor's degree required;
  Master's degree preferred.

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
• Wellness benefits to help you focus on what’s most important.
• "Take What You Need" time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.