Neighbourhood Housing Lead

Location: East London

Title:

Neighbourhood Housing Lead

Contract Type:
Perm and FTC roles available in East London and Essex  

Salary: £37451 per annum to £41045 per annum (London weighted salary), dependant on experience

Grade: 7

Reporting Office:
London, Stratford

Persona:  Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Working Pattern:
Monday to Friday 9-5

Closing Date: 12th August 2026

Interview Details:
Interviews will be held face to face in our Stratford office on a date yet to be confirmed.

Plese   for the role profile

Benefits   include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more  ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

Join our East London and East Anglia Housing Management Team at L&Q:

L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.  

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.

If this sounds like you, we would love for you to apply!

Your impact in the role:  
Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.  
You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in
You'll be the primary relationship holder with the residents living in homes on your patch.  Patches are being designed to align with local authority areas and are expected to cover around (Apply online only) homes.  What you'll bring:  
You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
You'll be able to problem solve and will pride yourself on your grit and determination.  You'll have a can-do attitude and be motivated by keeping promises to residents.
You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
Have demonstrable experience in a similar role.
Have a valid license and access to a car for work use.  DBS
For this post the successful candidate will need to apply for or be in possession of a Basic/an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed)

If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.  

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on…