Client Success Manager

• Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
• Proactively educate clients about industry developments and potential impacts to their business and online strategy;
• Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
• Serve as primary point of contact for account, and partner with CSC operational teams to ensure all requests and projects are completed on time and on budget;
• Manage customer relationships to ensure retention and satisfaction in assigned accounts;
• Partner with Sales to develop and execute on account plans;
• Identify and help develop additional client contacts within assigned accounts;
• Identify and generate new Sales leads;
• Provide budget projections and conduct contract and price negotiations for assigned accounts;
• Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams;
• Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system;
• Keep up to date on industry news;
• Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars;
• Sharing sales, product knowledge and ideas with other team members

• 3+ years B2B Account Management experience
• Comfort and experience working with B and C-level executives
• A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
• Excellent analytical and problem-solving skills
• Ability to think proactively and strategically to meet the clients’ needs
• Relentless dedication to outstanding customer service
• Ability to handle escalated client issues with a steady hand
• Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
• Strong negotiation skills and business acumen
• Quick learner with a demonstrated passion for technology and the Internet ecosystem
• Ability to work as part of a team and collaborate effectively with colleagues
• Salesforce CRM experience preferred, but not required
• Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
• Multi-lingual preferred, but not required

Demonstrates expertise in B2B Account Management with a focus on building relationships with B and C-Level Executives, providing strategic insights, and ensuring customer satisfaction. Proficient in negotiation, analytical problem-solving, and effective communication to drive client success.