Sales Associate (w​/m) - Harrods

About Berluti

Berluti, the unique men’s Maison of the LVMH Group, was born in Paris in 1895 and has been elevated over four successive generations of the Berluti family, cultivating the art of excellence and know‑how in footwear, while developing a passion for leather and patina. In 2005 the Maison launched its leather goods collection and, in 2011, a ready‑to‑wear collection. Today, the clothing and footwear collections – both bespoke and ready‑to‑wear – and a wide range of accessories offer an innovative lifestyle while remaining rooted in the Berluti spirit.

Attention to detail and respect for cutting and assembly rules constitute the cornerstone of the Maison’s know‑how. Berluti is present in more than 25 countries through 70 stores.

Full‑time Sales Associate (W/M) for our Harrods store, located in London.

• Create an extraordinary and unique experience for our customers.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Meet sales goals and objectives.
• Acquire Berluti technical skills for sales and product knowledge to maximize sales opportunities.
• Complete the necessary administration according to the policies in place.

• Ensure the highest level of customer service, complying with Berluti’s quality standards and the selling ceremony.
• Cultivate new and existing relationships with local and international customers.
• Demonstrate strong product expertise and passion.
• Respect the CRM practices (mailings, e‑mailings, thank‑you letters, etc.) and provide reports to the central team.
• Assist and support after‑sales service in accordance with Maison values.
• Be aware of industry news and competitors.

• Participate in regular checks and necessary supply stocking/restocking.
• Ensure compliance in all areas with Berluti policies (operations & security) at all times.
• Maintain inventory accuracy.
• Meet all KPI objectives.
• Maintain visual merchandising standards and the store condition as set forth by HQ.

This job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by Management.

• At least 5 years of retail sales experience, preferably in a luxury consumer goods setting.
• Agile talent with a positive mindset and excellent cross‑selling skills.
• Strong leadership for business results with a passion for creativity and the Maison.
• Service and client‑oriented with good communication.
• Demonstrated teamwork at all times.
• Fluent in English.

Permanent contract.

Start date:

Mid‑August.

Harrods, London.

Berluti is proud to be an equal‑opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.