Account Executive​/Account Manager

Account Executive/Account Manager - £32,880 - £47,500 – Permanent Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

Account Executive/Account Manager - £32,880 - £47,500 – Permanent Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

Sageis a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

• Do more– supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together– building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term– experimenting, taking risks, and investing in new ideas

The Library Sales team collaborates with academic, research, and library clients worldwide, assisting them in accessing and enhancing the value of Sage’s products and services. Working closely with Library Sales Managers, Customer Success, Product, Finance, Technical Support, and Operations teams, we play a vital role in delivering an outstanding customer experience throughout the customer lifecycle. We concentrate on more than just making sales.

We establish enduring relationships that enable libraries to support learning, teaching, and research within their institutions, while promoting customer satisfaction, retention, and sustainable business growth. As a collaborative and customer-centred team, we're committed to understanding our customers' needs and offering solutions that help them succeed.

We are recruiting for both an Account Executive and Account Manager for our Library division. These roles share the same core purpose and responsibilities, with the level determined by your experience, confidence working independently, and ability to shape recommendations. We welcome applications from candidates across a range of backgrounds and will consider you for the role that best aligns with your skills and experience.

If you have a preference for either position, please let us know in your application.

• Account Executive: £32,880–£38,000 (depending on skills and experience)
• Account Manager: £41,200–£47,500 (depending on skills and experience)

• Passionate and experienced in delivering exceptional customer experiences and have experience in an account management role.
• Experienced in building trusted relationships in complex organisations that drive long-term customer success.
• Adept at tackling problems, advising outcomes, and partnering constructively to deliver solutions aligned with customer and business objectives.
• Confident navigating change and adapting your approach to support evolving customer and organisational priorities.
• An effective communicator who can build credibility and manage customer information accurately and efficiently.
• Able to handle conflicting priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Confident using Microsoft Office tools, particularly Excel, to handle information, produce reports, and support decision-making.

As Account Manager or Account Executive, you will be at the heart of our customer journey. You will take ownership once a sale is agreed. You will ensure customers have a seamless transition from purchase to adoption and renewal. You’ll build trusted relationships with library customers, helping them get the most from their investment. You will find ways to…