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Lead CSM — AI SaaS Growth & Equity
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-01
Listing for:
MLR Associates
Full Time
position Listed on 2026-08-01
Job specializations:
-
Sales
SaaS Sales, CRM System
Job Description & How to Apply Below
MLR Associates in London is seeking a Lead Customer Success Manager to own the customer journey for a high-growth SaaS platform. This technical CS role works with product dashboards, analyzing data flows, and diagnosing issues before escalating to engineering.
You will manage enterprise relationships, drive product adoption, and convert pilots to paid usage while maintaining strong retention. Familiarity with APIs, integrations, and webhooks is a plus, as is experience with CRM or communications
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