Membership Executive

URGENT:
Membership Experience Lead – Immediate Start (Monday ideally)

4–6 week assignment| Interviews Thursday

Hybrid London (Victoria/Bakerloo or Elizabeth lines)

We’re supporting a leading professional membership body in London who need an exceptional Membership Experience Lead to step in immediately and keep their high‑performing team running smoothly during a critical period.

This is a hands‑on, high‑volume, member‑facing role requiring someone who is deeply confident with MS Dynamics, complex membership queries, and multi‑channel payment processes – especially direct debit
. You’ll act as the senior point of escalation within a busy team of four, ensuring members receive a seamless experience across digital platforms, events, and day‑to‑day service touchpoints.

• Acting as the senior escalation point for complex membership and CRM‑related issues
• Managing payments across all methods, with strong oversight of direct debit renewals
• Ensuring smooth onboarding and excellent digital experience across MS Dynamics and member platforms
• Supporting events from a membership/customer service perspective
• Providing guidance to Membership Executives and deputising for the Membership Manager
• Feeding insight into engagement, retention, and acquisition activity alongside the marketing team

• Strong experience in a membership organization
• Deep familiarity with MS Dynamics and CRM troubleshooting
• Confidence managing payments, reconciliations, and member records
• A proactive, solutions‑driven approach in a fast‑moving environment
• Ability to hit the ground running and provide immediate stability

You must be available for interview on Thursday and ideally able to start Monday 30th March.