CV Villas - Villa Sales Specialist

Location:

Great Suffolk Street, London, SE1 0BE
.

Contract Type:
Permanent, Full Time, Hybrid - minimum of 3 days in the office per week (Monday – Friday)

Do you thrive in a sales environment and passionate about villa holidays? If so CV Villas wants you to join our ever-growing, vibrant team!

Villa Specialists are required to use their industry experience, product knowledge and unparalleled customer service to tailor each villa holiday. In this role you will actively listen to customers needs, wants and requirements and build their perfect holiday package accordingly. Villa Specialists will strive to achieve and exceed agreed sales targets, converting initial telephone, web and telephone enquiries into firm sales - all selling through service.

If you need extra support with your application, simply let us know. We value diversity, equity & inclusion. If you do require any additional support, please contact , and a member of our team will be in touch to discuss how we can support you and any reasonable adjustments we can make.

CV Villas is one of the UK’s leading Villa specialists, with over 50 years’ experience, forming part of Der Tour , one of Europe’s leading travel groups.

Boasting an exceptional selection of over 800 handpicked properties in highly sought-after destinations across the globe, CV Villas is recognised for its unwavering commitment to excellence, authenticity, and personalised service, both in the UK, and in destination.

With a deep understanding of what it takes to craft the perfect villa holiday; we are dedicated to delivering exceptional experiences that meet the highest standards of quality and authenticity.

• Prioritise the needs of the potential or existing CV Client at all times taking full ownership for your clients from the first enquiry, striving to build a long lasting relationship way beyond their first CV holiday.
• Use industry and product knowledge to turn the clients’ requirements into their ideal holiday package, thinking outside the box to offer the very best suggestions and selling the full holiday experience.
• Build strong relationships with your clients to increase their likelihood of returning to the company year on year.
• Pay close attention to detail with all aspects of bookings in order to minimise errors, client dissatisfaction and lost revenue to the company.
• Aim to resolve any issues as far as possible with the highest customer satisfaction
• answer incoming telephone calls; in addition to quickly and efficiently responding to email enquiries and requests from existing customers relating to existing bookings.
• Process re-bookings, changes, cancellations & additions in relation to existing bookings informing the correct other departments within the company if action is needed.
• Proactively outbound contact clients at key touchpoints throughout their journey such as 3 months before travel to gather extra information and offer additional services, and contact post-travel in order to accelerate advocacy and repeat.
• Answer incoming telephone calls; in addition to handling all web generated, direct and other written enquiries from potential customers relating to new bookings.
• To competently sell all European and worldwide destinations within the CV portfolio.
• Follow up all leads in order to confirm the maximum number of potential bookings in accordance with CV Villas procedure.
• Achieve and constantly strive to beat agreed sales targets such as revenue, exclusive properties, extras, experiences and departure targets both monthly and annually.
• Maximise revenue potential by up-selling bookings with flights, transfers and identify opportunities for additional product sales and experiences such as cooks, boats and destination experiences.
• Provide accurate advice to correctly and honestly inform customer decision making.
• Make outbound follow up calls to the company client base to build relationships or following a marketing campaign to encourage upsell and repeat.
• To regularly attend and make the very best out of all familiarisation trips abroad, delivering a presentation to the office upon your return from Familiarisation abroad trips…