Senior Sales Support Specialist

About the Role:

As a Senior Sales Support Specialist, you will be a key player in enhancing our sales operations through advanced support tasks. You will contribute significantly to team goals by managing critical sales data, streamlining administrative processes, and providing valuable insights to support our sales efforts. Your work will help optimize the efficiency and effectiveness of our sales team.

• Manage complex sales order processing and tracking.
• Develop and update detailed customer quotes and proposals.
• Maintain and analyze comprehensive sales performance metrics.
• Conduct more advanced product training sessions for sales staff.
• Prepare high-quality sales documentation and presentations.
• Update and manage intricate customer database records.
• Organize and lead sales meetings and strategy sessions.
• Provide robust customer service support and issue resolution.
• Generate detailed sales analytics reports and insights.
• Coordinate large-scale sales events and campaigns.

• Advanced Order Management:
  Expertise in handling complex sales orders.
• Customer Relations:
  Proficiency in resolving customer issues.
• Data Analysis:
  Ability to analyze and interpret sales data.
• Training Facilitation:
  Skills in leading comprehensive training activities.
• Documentation:
  Capability to create detailed and high-quality sales documents.
• CRM Mastery:
  In-depth knowledge of CRM tools and functionalities.
• Presentation
  
  Skills:
  
  Strong skills in creating and delivering presentations.
• Problem-Solving:
  Advanced skills in troubleshooting and resolving issues.

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people.

Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.

We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that…