Customer Account Manager

Customer Account Manager (Full-time, Permanent, Hybrid Working Available) Butler Rose are exclusively appointed and are seeking an experienced and personable Customer Account Manager to join a growing and forward-thinking organisation that delivers innovative solutions & products to a diverse and international client base. This is a fantastic opportunity for a motivated Sales & Customer Account professional to build long-term partnerships with high-profile clients and support the delivery of exceptional customer journey's.

In this role, you will act as a trusted advisor and main point of contact for a portfolio of valued clients. You will focus on understanding their needs, providing solutions, and ensuring smooth communication between internal teams and stakeholders. The role is less about sales transactions and more about nurturing partnerships, supporting growth, and ensuring on-going client satisfaction .

Key Responsibilities:

Take ownership of strategic client accounts, acting as the trusted partner and first point of contact. Lead on client-focused projects, ensuring requirements are captured, communicated, and delivered effectively across teams. Collaborate closely with colleagues in operations, marketing, design, and logistics to align internal capabilities with client needs. Support the smooth onboarding of new clients and drive continuous improvement of the customer journey.

Anticipate challenges and provide proactive solutions that balance client expectations with business objectives. Regularly meet with clients (virtually and face-to-face) to review performance, explore opportunities, and strengthen long-term partnerships. Maintain accurate records of communications and produce clear reports on account performance, project progress, and growth opportunities. Represent the business at client sites, events, and industry forums both in the UK and internationally

About You:

A personable and professional communicator with excellent interpersonal skills. Strong relationship-building skills with a proactive, solution-focused mindset. Experience in account management, client services, or customer success roles. Able to manage multiple priorities, with high attention to detail and problem-solving ability. Collaborative team player who works effectively across different business functions. Flexibility to travel (with overnight stays where necessary). UK Driving licence.

What's on

Offer:

Competitive salary with excellent benefits package. 25 days holiday plus bank holidays. Company pension scheme. Hybrid and flexible working options. 37 hours Monday to Friday 9-5pm Ongoing training, development, and career progression opportunities. Friendly and supportive working culture.

This role offers the chance to make a meaningful impact in strengthening client partnerships while being part of a forward-thinking, collaborative business. Contact Butler Rose Lancaster & Cumbria to find out more about this rare opportunity within a beautiful part of the Lakes. IND-LL-25 Butler Rose is committed to equality in the workplace and is an equal opportunity employer.

Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.