Commercial Account Manager

• Manage and grow a portfolio of commercial accounts through proactive account management and strategic engagement
• Develop and execute account plans to drive revenue growth, customer retention, and account expansion
• Generate, qualify, and progress sales opportunities through successful closure
• Build and maintain customer relationships while understanding business objectives and technology requirements
• Position technology solutions against customer needs and competitive offerings
• Collaborate with internal teams, partners, and field sales colleagues to deliver a seamless customer experience
• Create and maintain a healthy sales pipeline with accurate forecasting and reporting
• Identify cross-sell and upsell opportunities across the portfolio
• Drive customer retention and long-term account development strategies
• Maintain accurate customer and opportunity records in Salesforce or other CRM systems
• Achieve or exceed sales targets and deliver exceptional customer experiences

• Bachelor's degree or equivalent experience, preferably in Sales, Business, Technology, or a related field
• Typically 2+ years of experience in sales, account management, customer success, business development, networking, IT, or a related customer‑facing role
• Experience managing customer relationships and delivering against sales targets
• Proven ability to build and maintain sales pipelines and forecasts
• Experience working with CRM systems, preferably Salesforce
• Account management, customer acquisition, retention, and growth skills
• Good understanding of technology products, services, and industry solutions
• Excellent communication, presentation, and negotiation abilities
• Ability to identify customer needs and translate them into value-based solutions
• Strong commercial awareness and business acumen
• Data‑driven approach to pipeline management and forecasting
• Ability to influence stakeholders at multiple levels
• Ability to manage multiple priorities in a fast‑paced sales environment

Demonstrates expertise in account management, customer retention, and sales growth strategies, with a strong focus on leveraging technology solutions to meet customer needs. Proven ability to build relationships, manage sales pipelines, and achieve sales targets in a fast‑paced environment.

• Account Management
• Sales Pipeline Management
• Customer Relationship Management
• Salesforce Proficiency
• Revenue Growth Strategies

• Sales Management
• Account Growth
• Customer Acquisition
• Forecasting
• Negotiation
• Data‑Driven Decision Making
• Technology Solutions Positioning
• Cross‑Selling
• Upselling
• Business Development

• Excellent Communication
• Presentation Skills
• Influencing Stakeholders
• Customer‑Centric Approach
• Ability to Manage Priorities

• Commercial Accounts
• Customer Success
• Business Acumen
• Technology Products
• Sales Targets

• Salesforce
• CRM Systems