Account Executive

About the Business:

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about Lexis Nexis Risk at the link below, .About the Team:

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At Lexis Nexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role:

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and  this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue.

Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities:

Delivering exceptional relationship management and client support

Nurturing the assigned book of business and identify growth opportunities where applicable

Meeting assigned targets for renewals and incremental revenue

Identifying client training requirements and maintaining accurate records of training delivered

Providing quarterly updates to leadership

Updating all opportunities in CRM timely

Ensuring that end users are effectively on boarded within the stated SLARequirements:

Have ability to manage a book of customers

Proficient in Spanish and Portuguese Have excellent communication and interpersonal skills to effectively engage with customers

Be proactive and empathetic in addressing customer concerns and resolving issues

Possess excellent analytical and problem-solving abilities to identify trends and opportunities

Be adaptable and able to collaborate effectively with cross-functional teams

Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth

Be detail-oriented and capable of managing multiple tasks and priorities effectively

Be proficient in using customer relationship management (CRM) software, experience in Sales Force is desired but not required

Working for You:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers, and private medical benefits

Wellbeing programs and life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel season ticket loan and Electric Vehicle Scheme Optional dental insurance

Maternity, paternity, and shared parental leave

Employee Assistance Programme Access to emergency care for both the elderly and childrenRECARES days, giving you time to support charities and causes that matter to you Employee resource groups with dedicated volunteering time Access to extensive learning and development resources

Employee discounts through the Perks at Work scheme

Learn more about the Lexis Nexis Risk team and how we work here.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.  to access benefits specific to your location.

We are committed to providing a fair and…