Business Development Representative - Digital Experience Monitoring

About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you
  – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters
  – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow
  – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

ITRS Is looking for an organized, and driven Corporate Business Development Representative (BDR) to join our EMEA Marketing organization. Serving as the bridge between Marketing and Sales, you will create qualified pipeline through a blend of outbound enterprise prospecting and inbound lead engagement.

The BDR will support the
ITRS Observability Platform
value stream while also promoting awareness and opportunity creation for
ITRS Uptrends Digital Experience Monitoring
value stream across the EMEA. Working with Marketing and partnering daily with the Enterprise Sales team, you ll engage with prospects by responding to trial registrations and demo requests while creating new opportunities within enterprise accounts through outbound prospecting.

We will offer you a hybrid work schedule from our London HQ.

• Produce qualified sales opportunities through high-volume outbound prospecting by phone, email, Linked In, and other channels.

• Prospect into enterprise organizations across EMEA to build a pipeline for the Uptrends portfolio while supporting broader ITRS Observability Platform initiatives.

• Implement a disciplined daily prospecting schedule of
  100+ outbound touches per day
  , applying a combination of cold calls, personalized emails, Linked In outreach, and other approved engagement channels.

• Respond promptly to inbound marketing inquiries, including trial registrations, demo requests, webinar attendees, content downloads, and other marketing-generated leads to maximize conversion opportunities.

• Qualify inbound leads, understand customer requirements, and schedule qualified meetings for the appropriate Account Executive.

• Conduct, consultative cold calls with enterprise decision-makers, including Directors, VPs, and C-level technology leaders.

• Use Linked In Sales Navigator, Apollo, Salesforce, and other sales engagement tools to identify target accounts, build prospect lists, and conduct strategic outreach campaigns.

• Partner with Marketing to provide feedback on campaign performance, messaging, lead quality, and market insights.

• Collaborate daily with Account Executives to develop account strategies and accelerate pipeline creation.

• Maintain accurate prospect, activity, and pipeline information within Salesforce and other sales technologies.

• Develop expertise in Observability, Digital Experience Monitoring (DEM), Application Performance Monitoring (APM), Infrastructure Monitoring, and enterprise technology trends.

• Achieve activity, meeting, lead conversion, and pipeline generation goals that contribute directly to EMEA ARR growth.

• 1–3 years of experience in Business Development, Sales Development, Lead Generation, or outbound prospecting (SaaS or enterprise software preferred).

• Comfortable making a high volume of outbound cold calls every day.

• Experience using, or the ability to quickly become proficient in:

Desirable skills

• Experience prospecting into enterprise IT organizations.

• Familiarity with…