Mobile Customer Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Reporting to the Customer Account Management, Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across designated account base.

The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organisation in an appropriate manner. In addition they will ensure that each customer has an account management plan which focuses on increasing product penetration and gaining customer longevity. The role involves regular travel to attend customer meetings, so flexibility and willingness to travel are essential.

The successful candidate will take direction from the Customer Account Management, Manager, which includes achieving revenue targets, in year new business and additional product penetration targets as well as ensuring the attrition of customers is minimised.

• Achieve set monthly targets in respect of sales and accounts retained
• Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them
• Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business
• Achieve and deliver on key KPI’s as set out by line manager
• Update the CRM systems with the outcome and success of each communication with the customer

• 1. Drive for Results
  :
  Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
• 2. Collaboration
  :
  Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
• 3. Agility & Innovation
  :
  Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.
• 4. Talent Development & Engagement
  :
  Provides others with a clear direction;
  Sets appropriate standards of behaviour;
  Delegates work appropriately and fairly;
  Motivates and empowers others;
  Provides staff with development opportunities and coaching;
  Recr…