Customer Success Manager - DACH

Job Description

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

Busuu for Business partners with companies across the world to build effective, multilingual teams through scalable language training solutions. Our B2B customers include small, mid‑size enterprises and multinational corporations across industries such as logistics, retail, technology, banking, hospitality, and professional services.

We provide AI‑powered language courses, live lessons, analytics dashboards, and structured onboarding journeys designed to deliver engagement, measurable progress and business outcomes. Customer Success is at the heart of our B2B value proposition, ensuring organisations see sustained adoption, ongoing ROI, and long‑term impact.

The DACH B2B market is rapidly expanding, and we are strengthening our team to support the growing demand for language learning.

As a Customer Success Manager for the DACH market, you drive measurable customer outcomes and commercial success across a portfolio of mid‑market and enterprise clients. Your core mission is to maximise adoption, engagement and ROI so that customers achieve their business goals and renew their partnership with Busuu.

You act as a trusted advisor to your clients by deeply understanding their objectives, guiding them through Busuu’s onboarding and enablement frameworks, and identifying opportunities for growth in alignment with their strategic priorities. You collaborate closely with New Business and other internal teams to ensure seamless handovers, surface product feedback, and contribute to overall market excellence.

Gross and Net Retention and account growth will be key measures of your success.

• Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.

• Deliver a smooth onboarding experience and guide customers through Busuu’s adoption, engagement, and enablement motions.

• Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes.

• Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed.

• Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.

• Present clear, data‑driven insights to influence customer decision‑making and internal learning strategies.

• Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu’s roadmap and commercial positioning.

• Stay informed on trends in the DACH corporate learning and EdTech landscape to provide relevant, consultative guidance.

• Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI.

• Native-level German and fluent English.

• Minimum 2 years of experience in Customer Success, Account Management or similar client‑facing roles within a SaaS environment.

• Experience managing mid‑market or enterprise customers, ideally with multi‑stakeholder relationships

• Ability to interpret customer data and use insights to demonstrate ROI and influence decision‑making.

• Strong consultative approach with a customer‑centric and solutions‑focused mindset.

• Ability to collaborate effectively with cross‑functional teams such as Sales and Product.

• Strong organisational skills and the ability to manage multiple accounts and priorities at once.

• Con…