Account Manager, Group Sales

• Provide comprehensive sales support to Sales Directors across international markets in EMEIA
• Maintain accurate sales tracking, sales account management, and database records using PTG sales tools and systems
• Use CRM, , and brand member portals
• Assist in monitoring the Group Desk Inbox
• Provide support to Group Sales Directors in Europe as needed
• Respond thoroughly and professionally to client and member hotel group sales requests
• Distribute group leads to member hotels
• Manage group lead profiles according to established SOPs
• Qualify leads and update databases with distribution details
• Follow up with member hotels within 48 hours of non-response
• Assist with report generation as needed
• Communicate daily with clients, sales directors, and hotel members regarding program information
• Operate under the direction of the Vice President, Group Sales – Europe

• University or college degree and/or relevant experience in the travel or hospitality industry
• Strong discipline and structure
• Exceptional attention to detail
• Excellent organizational and communication skills
• Previous sales administration experience within luxury hotels highly desirable
• Proficiency in Microsoft Office and Windows-based applications
• Ability to prioritize, multitask, and maintain accuracy in a high-volume, fast-paced environment
• Ability to exercise sound judgment when handling sensitive information
• Strong people and service orientation
• Ability to collaborate, build relationships, and balance multiple priorities
• Comfortable working within established policies and involving others appropriately in decision‑making
• Open, clear, and persuasive communication skills
• Additional language proficiency considered a strong asset

Demonstrates strong sales support capabilities in the travel and hospitality industry, with a focus on accurate sales tracking, client communication, and lead management. Proficient in utilizing CRM systems and Microsoft Office to enhance operational efficiency and maintain high standards of service.

• Sales Administration Experience
• CRM Proficiency
• Microsoft Office Proficiency
• Attention to Detail
• Organizational Skills

• Sales Tracking
• Database Management
• Lead Qualification
• Report Generation
• SOP Compliance

• Communication Skills
• Service Orientation
• Collaboration
• Multitasking
• Judgment

• Travel Industry
• Hospitality Industry
• Luxury Hotels
• Sales Support
• Group Sales

• CRM
• PTG Sales Tools
• Brand Member Portals