Solutions Engineer - EU

Marqeta is seeking a dynamic Staff Solutions Engineer to:

• Partner with our Business Development and Customer Success teams to help close new revenue opportunities with prospective and existing customers.

• Lead the technical solutioning and consulting phases of sales opportunities, serving as the primary point of contact for our customers’ technical teams.

• Have a deep understanding of Marqeta’s technical architecture and product solutions and the ability to present these solutions in a consultative manner aimed at setting up our clients for a sustainable business partnership.

• Drive internal knowledge sharing, process enhancements, and strategic initiatives to elevate our organisational performance.

This role will be based out of our London office in Holborn two days a week. Please speak to the recruiter for further details.

• Lead Technical Overview and Solution Discovery:
  Early in the Sales process you’ll present Marqeta’s technical capabilities to our customers’ product and engineering stakeholders as part of the broader vision of a Marqeta solution.

• Designing Solutions:
  As a deal matures you’ll partner with Solutions Architects, Product Managers and other key internal teams to refine the Marqeta solution best suited to meet the customer’s goals.

• Technical Consulting for Long-term Success:
  When we close the deal, you’ll be the client’s trusted technical advisor and their bridge to our implementation team. Solutions Engineering is foundational to our clients’ technical success by ensuring they are prepared, properly resourced, and supported with expert technical consulting at the critical early phases of their engagement with us.

• Represent the ‘voice of the customer’:
  Solutions Engineering is primarily a customer-facing role, but we also play a pivotal role in the development and rollout of new products and services as we are often the first point of contact for our customers’ technical inquiries. You’ll participate in new product release trainings, assist with beta testing and provide a key link in the feedback loop between clients and our internal product teams.

This role is about generating and closing new opportunities, while playing a key role supporting the Business Development Team - here are a few key expectations:

• Know the Tech:
  Quickly get up to speed on Marqeta's technical capabilities, the unique features and customer benefits our platform offers and how to speak with confidence, knowledge and credibility about what we bring to our customers. This is likely to include working with our Product and Technology teams, and serving as a liaison and "voice of our customers" when engaging with them.

• Support the Sales Process:
  From your first day, you will be expected to work on real customer opportunities through a sales process, from initial engagement to pricing discussions to final contract negotiations. At any given time, you may be supporting as many as 20 - 30 opportunities in various stages of that process.

• Engage with Customer Opportunities:
  You're someone who must love working with customers, most frequently, our customers' developers, product managers, engineers and even business heads. Our BD team will rely on you to ensure the key technical influencers at our customers (and potential customers) deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live.

• Trendspotting:
  As you engage with customers and our team, we think you'll have the best viewpoint from which to spot key trends, emerging customer needs, and gaps in the market where Marqeta can have an advantage.

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.

  • Ideally 7+ years experience in a relevant Technology, Product or Sales Engineering role, ideally in the Payments/Fintech industry.

• Knowledge of RESTful APIs and relevant tools and technologies (e.g. JSON, Postman, GraphQL, XML, etc.)

• Ability to ramp quickly with new technologies, adapt to changing circumstances, and apply creative…