CX Regional Channel Sales Director

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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In the world of high-stakes communication tech, the strongest link is the one that connects innovation to the market through high-performing teams. As the Director of Channel Sales (EMEA West & Israel) at Avaya, you are that link.

We are looking for a strategic sales leader to inspire, direct, and scale a team of 5 Channel Sales Account Managers spanning the UK, Ireland, Scotland, Germany, Austria and new market, Israel. This isn't a status-quo management role; it’s a regional business-building mandate. You will drive market dominance across Tier I sales channels, ensuring Avaya remains the top-priority revenue driver for our ecosystem partners across these key international markets.

• Lead & Scale a High-Performing Team:
  Recruit, coach, and deploy 5 Channel Account Managers across the defined region, fostering a culture of accountability, strategic execution, and top-tier deal velocity.
• Architect Regional Push Demand:
  Guide your team in executing territory strategies that compel Tier I partners (Distributors, OEMs, and Mass Merchandisers) to aggressively lead with Avaya solutions.
• Elevate Partner Practices:
  Direct top-level strategy with key GSIs and Alliance partners across EMEA West, aligning their long-term roadmaps with Avaya’s cloud and service evolution to lock in recurring revenue growth.
• Drive Service Expansion:
  Enable your team to transform partner business models from transactional hardware sales to high-margin, value-added service offers.
• Cross-Border Leadership:
  Represent Avaya as the executive sponsor for major regional channel events, executive partner QBRs, and cross-functional go-to-market strategies.

• Proven People Manager:
  You have a track record of leading, mentoring, and scaling field-based channel sales teams across multi-country regions.
• EMEA West & Israel Market Expert:
  Deep understanding of the channel dynamics, cultural nuances, and distribution models specific to the UK, Ireland, Germany, and Israel.
• Strategic Channel Architect:
  Exceptional ability to build regional territory plans, manage complex regional quotas, and align regional strategy with global corporate goals.
• Executive Presence:
  Skilled at high-level partner negotiation, serving as an executive sponsor to C-suite contacts within key regional distribution networks.

• We provide the platform; you provide the momentum.
• Regional Authority:
  Lead a core revenue engine across premier European and Middle Eastern tech hubs while selling a portfolio recognized globally as the gold standard in communication.
• Strategic Autonomy:
  Shape regional channel strategy, influence GSI practice development, and build an elite, cross-border sales team.
• High-Impact Leadership:
  Own a major regional quota and directly influence Avaya’s global growth trajectory within a structure that values direct leadership impact.
• Total Ecosystem Support:
  Full access to dedicated field marketing, advertising, technical engineering, and enablement resources to ensure your team and partners win.

• Demonstrated experience in AI CX/CCaaS Channel Sales Leadership managing remote field sales teams.
• Proven track record of managing multi-country territories across the UKI, DACH, and/or Israel regions.
• Expertise in enterprise solution selling, GSI practice development, and Tier I distribution strategies.
• Strong ability to build high-performance sales cultures,…