Account Manager

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

This is a Fixed Term Maternity Cover. As Wholesale Manager – UK & Europe, you will be responsible for driving profitable growth across Herman Miller wholesale channel, managing and developing strategic retail partnerships and identifying new business opportunities across the region. Building strong relationships with retail buying and commercial teams, developing account strategies, negotiating commercial terms and working cross-functionally to deliver sales, margin and customer objectives.

This is a highly commercial and relationship-led role, requiring a strong understanding of the retail environment, customer buying behaviour, pricing and margin structures, promotional activity and the broader market landscape. You will act as a key link between our wholesale partners and internal teams, ensuring customer needs are understood and translated into commercially viable plans that support both customer and Miller Knoll objectives.

• Deliver agreed annual sales and profitability targets across the UK and European wholesale retailer network
• Develop and execute strategic account plans for key retail partners.
• Identify opportunities to grow existing accounts through increased ranging, distribution, product penetration and customer engagement.
• Identify, prospect and develop new wholesale and retail opportunities across the region.
• Develop longer-term strategies for priority markets and accounts.

• Develop trusted relationships with buyers, commercial teams and senior stakeholders across key retail partners.
• Understand each customer’s business model, buying strategy, margin requirements, customer proposition and commercial objectives.
• Lead regular customer meetings and business reviews, using performance data and market insight to identify opportunities and address challenges.
• Represent Miller Knoll professionally and confidently with customers and external partners.

• Negotiate wholesale pricing, discount structures, margins, promotional support and commercial terms.
• Balance customer expectations with Miller Knoll’s profitability and commercial objectives.
• Evaluate requests for additional discount, promotional investment or other commercial support.
• Use sales, margin, retail pricing and market data to inform commercial recommendations.
• Challenge and influence customers where required, whilst maintaining strong long-term relationships.

• Work with retail buying teams to develop appropriate product ranges and SKU selections.
• Support new product introductions and launches across wholesale accounts.
• Identify opportunities for new ranges, exclusivity and increased product distribution.
• Work with customers to develop appropriate launch, promotional and merchandising plans.
• Ensure customer requirements are communicated effectively to internal stakeholders.

• Develop annual and longer-term business plans for strategic accounts.
• Manage customer sales forecasts and identify risks and opportunities against target.
• Develop promotional calendars in partnership with customers and internal teams.
• Monitor account performance and proactively identify actions required to deliver growth.
• Evaluate the commercial performance and effectiveness of customer initiatives.

• Partner with Marketing to develop customer-specific campaigns, promotions and commercial initiatives.
• Work closely with Operations and Supply Chain to manage availability, lead times and customer expectations.
• Partner with Finance on pricing, margin analysis, forecasting and commercial reporting.
• Collaborate with Product and other internal teams on new product launches and customer requirements.
• Influence internal stakeholders by delivering customer commitments and commercial objectives.

• Monitor retail trends, competitor activity, pricing and promotional activity across the region.
• Develop a strong understanding of the European wholesale landscape.
• Use market and customer insight to identify…