Junior Sales Representative; pool

About Beams

Beams is a technology-enabled home renovation marketplace based in East London. We connect homeowners with vetted builders and provide the structure that the renovation industry currently lacks: clear pricing, proper contracts, managed payments, and ongoing support throughout the build.

We don’t manage projects day to day — builders do. What we provide is the framework around them: the tools, accountability, and clarity that help projects run well. Think of us as the operating system for renovation.

We’re around 30 people. We launched in 2022 and recently achieved B Corp certification. We generate strong inbound demand, which means our sales team spends its time helping people who’ve already raised their hand, not cold‑calling strangers.

Most sales jobs are outbound, target‑heavy, and transactional. This one is different.

As a Junior Sales Planner, you’ll speak with homeowners who are already exploring a renovation and help them shape the right project. That means understanding their goals, talking through options, explaining how Beams works, and guiding them toward signing. The average project value sits between £20k and £80k. Sales cycles typically run 4–12 weeks.

This is consultative, high‑trust work. Customers are making major financial and emotional decisions—extending a family home, reconfiguring how they live, spending a significant chunk of their savings. Your job is to make that process feel clear and safe.

You’ll be joining a small, established team and learning a structured sales process. There’s real support here, but you’ll need to be comfortable with ambiguity and the occasional mess. We’re a startup. Some things aren’t fully built yet.

• Running discovery calls and follow‑ups. You’ll spend a good portion of your time on the phone or on video calls with homeowners who’ve come to us through our website. These aren’t cold calls. They’re conversations with people who want help but aren't sure where to start.
• Helping customers define their project. Many homeowners arrive with a vague idea (“we want to extend the kitchen”) and need help turning that into something specific. You’ll ask the right questions, talk through options, and help them understand what’s realistic for their budget.
• Managing your pipeline in Hub Spot. You’ll keep your deals up to date, log notes from every conversation, set follow‑up tasks, and use the CRM as your primary tool for staying organised. Discipline here matters.
• Working with the design and build teams. You’ll coordinate with our interior designers, build managers, and operations team to make sure projects are set up for success before they go live. That means aligning on scope, timelines, and expectations.
• Following up (a lot). Renovation decisions don’t happen fast. Customers procrastinate, get busy, wait for a partner to agree, or just need time. A big part of this job is structured, patient follow‑up — staying present without being pushy.
• Feeding back what you’re hearing. You’re on the front line. You’ll share patterns you notice — common objections, pricing confusion, questions we can’t answer well — so the product and marketing teams can improve.

• An ability to manage customer anxiety. Renovation is stressful. Customers worry about cost, disruption, being ripped off, making the wrong choice. You need to be the calm, clear voice in the room.
• Structured follow‑up habits. If your natural instinct is to let things slide, this isn’t the right role. You need to be someone who sets a task, does the task, and logs what happened.
• Curiosity about homes, construction, or design. You don’t need a trade background, but you do need to find this stuff genuinely interesting. You’ll be learning about extensions, loft conversions, listed buildings, planning permission, and building regulations. If that sounds dull, this isn’t for you.
• Confidence on the phone and on video. Most of your customer contact will be voice or video calls. You need to be clear, warm, and direct.
• Comfort with long sales cycles. You won’t close most deals in a single call. You need the patience and discipline to stay with a customer over…