Partnership Manager

Who we are 🌍We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.

Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.

Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.

We’re on an exciting journey of growth and transformation – we’re going places.

The opportunity Avios is already used by millions of members around the world - and we have ambitious plans to make it a truly global currency.

As our Partnership Manager, you’ll manage a portfolio of high-profile brands who use Avios as their loyalty currency, including Qatar Airways, Finnair and Loganair. You’ll build strong relationships with our partners, understand their ambitions and help turn them into plans that deliver sustainable commercial value for both our partners and IAG Loyalty.

You’ll be at the centre of these relationships day to day, bringing plans to life, improving partnership performance and identifying opportunities to grow the reach and value of Avios. You’ll also work closely with our Business Development team as we look to bring new brands into the Avios ecosystem.

It’s a highly visible role with exposure to major global brands and stakeholders across IAG Loyalty and our partner organisations - giving you the opportunity to make a meaningful impact in a growing area of our business.

What you’ll be doing 🚀Manage the day-to-day relationships with our Global Currency Partners, including Qatar Airways, Finnair and Loganair, as well as new partners as our portfolio grows.

Build strong, collaborative relationships with partner stakeholders, developing a deep understanding of their businesses, objectives and priorities.

Work with our Partnership Performance & Strategy Lead to deliver commercial performance and KPIs across your portfolio.

Use performance data and commercial insight to understand how partnerships are performing, identify opportunities and turn insight into action.

Lead the coordination of monthly and quarterly business reviews, bringing together performance, priorities, opportunities and actions for both working and executive-level conversations.

Work across IAG Loyalty and with our IAG Operating Companies to make sure partner priorities and agreed actions are progressed and delivered.

Analyse the potential impact of wider business changes, considering the customer, commercial and currency implications and recommending practical solutions.

Support the delivery of strategic and commercial projects that improve and grow our Global Currency partnerships, coordinating activity and keeping delivery on track.

Identify project risks and challenges early, working with stakeholders to find solutions and maintain momentum.

Work closely with partners and internal teams to ensure contractual commitments are understood and delivered.

Resolve day-to-day partnership challenges and escalations, balancing the needs of our partners, customers and IAG Loyalty.

Partner with our Business Development team as we explore opportunities to expand Avios to new global brands and markets.

What we need from you Strong experience in account management, partnerships or a similar commercial relationship role, ideally working with large or strategically important brands.

A track record of building trusted relationships with external partners and managing multiple priorities across a portfolio.

Excellent communication and interpersonal skills, with the confidence to engage, influence and build credibility with stakeholders at different levels.

Strong commercial awareness and the ability to understand how partnership activity connects to wider business performance and objectives.

Good numerical and data literacy, with the ability to understand financial results and forecasts, interpret…