Luxury Brand Ambassador - Part Time - John Lewis Westfield Stratford

About the House of Creed

Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand‑weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir‑faire, crafting timeless fragrances as a seal of elegance.

We are seeking for a Luxury Brand Ambassador for our Creed counter in John Lewis Westfield Stratford, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part‑time role 2 days, 15 hours per week.

As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

• Product Knowledge:
  Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence:
  Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service:
  Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation:
  Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer‑facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal‑oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

• Luxury Redefined:
  We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation:
  Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion:
  We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development:
  Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.