Sales and Service Administrator, Harrods

Sales and Service Administrator

Location:

Harrods

Contract:

Permanent, Full Time CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on  or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL The Sales and Service Administrator plays a vital role as a key point of contact for clients and is responsible for ensuring full compliance with all required processes, including anti‑money laundering, identification, and quota checks. The role contributes to building long‑term client relationships and brand loyalty by consistently delivering an exceptional level of care, demonstrating strong product knowledge, and working collaboratively with the wider team.

Through attention to detail and adherence to CHANEL standards, the Sales and Service Administrator supports a seamless and trusted client experience at every stage of the client journey.

WHAT IMPACT YOU CREATE AT CHANELEnsure that all Point of Sales are open and closed, check that the float is ready

Engaging with clients to be the final face of the client journey, dealing with transactional aspects of sale Ensure all compliance requirements outlined in the POS Compliance Manual are accurately followed and completed in line with company policies, standards and regulatory requirements.

Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate.

Front of House housekeeping – replenish and order stationery (till rolls, client data capture cards, receipt envelopes)
RFID- ensure that the sale is processed so that the stock levels are accurate.

Quota management – keep an accurate record on the boutique tracker document.

Maintaining Client Data Accuracy/GDPR – update client details/merge accounts where needed, maintain CRM (Customer Relationship Management) opts In’sManage Remote Sales (PBL) by processing Pay by Link transactions, administering payments via the Adyen portal, and ensuring accuracy and compliance at all times.

Apply a helpful and courteous manner towards all colleagues, remaining reliable, positive, supportive and flexible at all times

Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times.

Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all time Successfully participate in and complete any training provided, acquiring and applying high standards of selling skills and knowledge.

Actively and positively participate in any meetings arranged.

WHAT YOU WILL BRING TO

THE ROLE Excellent customer service skills and a passion for problem solving. Collaborative mindset, patience and the ability to remain calm in stressful situations Strong administrative skills and excellent verbal and communication skillset. A meticulous mindset, thorough and with strong attention to detail.

Experience of managing workflow and meeting deadlines Having excellent attention to detail and the ability to spot unusual activity YOU ARE ENERGISED BYWe are looking for someone who is rigorous and reliable, communicative and has a keen eye for details. You will be comfortable engaging with a range of clients in a positive and confident manner.  You will have a good understanding of processes how systems operate (Y2, RFID, etc) and of how to deal with complex transactional problems.

Actively participating in positive feedback sessions to ensure a full understanding on the part of the rest of the sales force to work together in a collaborative way so that quotas are respected, and any unusual activity is shared and reported. Putting yourself in other people’s shoes and listening to understanding their needs;
Being exposed to a diversity of topics and drawing common threadsWHAT YOU WILL GAIN FROM THIS EXPERIENCE An Environment to express both your curiosity and capability, with the aim of creating sustainable…