Strategic Account Manager

Position: Strategic Account Manager )
Lightspeed is looking for an experienced, strategically minded Strategic Account Manager  to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long  this role, you will act as the primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships.

You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.

What you’ll doAct as the main point of contact for our largest and most strategic hospitality customers

Develop and execute strategic account plans to drive growth, retention, and product adoption

Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio

Plan and lead quarterly business reviews and success plans

Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early

Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner

Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience

Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

What you bring3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customersA strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolioA strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management

Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams

Fluent business-level English Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

What’s in it for you?

Come live the Lightspeed Experience…Genuine career growth opportunities based on performance within a company that's continuously expanding

Work with highly skilled people who are as passionate about sales & marketing as you areAn environment that encourages initiatives and leadership

Work in a team big enough for growth but lean enough to make a real impact

Fun activities with your teammates & social events throughout the year Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Lightspeed equity scheme (we are all owners)
Health & Wellness Credit- expense up to 400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year Time off to volunteer and give back to your community

Transit benefit if you travel by public transport to the office Healthy snacks and after-work socials organised by the company

Health, Dental and Optical cover

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

To all recruitment agencies:
Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are…